ComColors for business

Objectives

• Become aware of the differences in perception between different personality types;
• Learn how to adapt your speech to get your message across;
• Motivate your colleagues;
• Know how to manage conflict;
• Understand the complementary roles in a team;
• Identify your added value in a team.

Assessment methods

At the end of the course, participants answer a questionnaire to test their knowledge.

Methods used / Content

• Knowing how to use the different personality colours;
• Using communication filters adapted to the person you are talking to;
• Managing your own energy levels and stress;
• Deciphering the conditional and negative behaviours of the other person and knowing how to respond;
• Being able to maintain a quality relationship even in conflict situations;
• Knowing how to satisfy the deepest motivations of our contacts;
• ComColors questionnaire;
• Theoretical input;
• Use of video sequences to illustrate the various training concepts;
• Quizzes and digital feedback exercises to help you better integrate the concepts covered.

Objectives

• Identify your added value in a team;
• Emerge victorious from conflicts and difficult situations;
• Getting your message across to very different people;
• Motivate your contacts;
• Building cohesive work teams;
• Understand how you work to manage your time and potential;

Assessment methods

At the end of the course, participants answer a questionnaire to test their knowledge.

Methods used / Content

• Identifying the different colours of personality;
• Use communication filters adapted to the person you are talking to;
• Managing your own energy levels and stress;
• Deciphering the conditional and negative behaviours of the other person and knowing how to respond;
• Be able to maintain a quality relationship even in conflict situations;
• Knowing how to satisfy the deep-seated motivations of our contacts;
• Alternating methods for dynamic and interactive training;
• Educational games;
• Use of the ComColors App so that team members can give each other feedback;
• After the seminar, use of the ComColors App to receive notifications on motivations and advice on relationships between team members (optional).

Objectives

• Enhance your oratory skills when speaking in front of a group
• Acquire the tools and techniques for a convincing and motivating presentation
• Manage the stress and emotions associated with public speaking
• Identify your strengths to reveal your potential
• Improve your verbal and interpersonal skills in dealing with difficult people in meetings and negotiation situations

Assessment methods

At the end of the course, participants complete a knowledge assessment questionnaire.

Methods used / Content

• Becoming aware of my strengths so that I can build on them;
• Understanding the stress that is specific to me and learning how to reduce its impact;
• Identify the emotions that interfere with my presentations and learn how to manage them;
• Define my objectives for each presentation;
• What I already know how to do / what I don’t yet know how to do;
• Make progress: what I want to learn;
• Introduce, structure, argue and conclude;
• Know your audience and your environment to adapt your communication style;
• Using teaching aids: flipcharts, transparencies, documents, etc;
• Facilitation techniques: how to involve the group and better manage objections;
• Harmonising the verbal/non-verbal relationship: the body, body language, voice and gaze;
• Identifying risky behaviour to prevent it more effectively: how to reinforce what works;
• Encouraging dialogue: listening, questioning, rephrasing;
• Capturing attention to motivate the audience;
• Developing flexibility in the face of the unexpected.

Objectives

• Become aware of your sales style;
• Identify your customers’ buying styles;
• Be able to adjust the way you approach your customers according to their personality type;
• Be aware of the differences in perception between different personality types;
• Learn how to adapt your speech to get your message across.

Assessment methods

At the end of the course, participants answer a questionnaire to test their knowledge.

Methods used / Content

• Knowing how to use the different personality colours;
• Using the right communication filters for your customer;
• Managing your own energy levels and stress;
• Deciphering customer behaviour under stress and knowing how to respond positively;
• Being able to maintain a quality relationship even in tense situations;
• Knowing how to satisfy your customers’ deepest motivations;
• Questionnaire as colourize ;
• Theoretical input ;
• Use of video sequences to illustrate the various training concepts;
• Digital quizzes and feedback exercises to help you integrate the concepts covered.

Objectives

• Identify the main sources of stress;
• Understand the processes that lead to stress;
• Become aware of your strengths and areas for improvement when faced with stressful situations;
• Learn how to draw on your own resources to lessen the impact of certain stressful situations;
• Using this information to help reduce participants’ stress levels by making them more independent when faced with stressful situations.

Assessment methods

At the end of the course, participants answer a questionnaire to test their knowledge.

Methods used / Content

• Characterising stress ;
• Stress and stressors, sources of stress, different types of stress;
• Action of stress on the body;
• Stress in 3 phases: symptoms of stress, effects, individual factors in the face of stress;
• The self and stress;
• Identifying our stressors, characterising our specific reactions to stress;
• Link between personality types and stress factors;
• Assessing your current stress level;
• Moving towards well-being;
• The different emotions, the different phases of managing an emotion ;
• Managing work-related stress;
• Asserting yourself in stressful situations: managing difficult behaviour, saying no, expressing disagreement positively;
• Learning to relax and let go.

Objectives

• Identify the criteria for non-communication and disagreement
• Apply simple techniques to prevent or defuse conflict

Assessment methods

At the end of the course, participants complete a knowledge assessment questionnaire.

Methods used / Content

• Perception of conflict ;
• Depending on our personality, how do we perceive conflict?
• Our beliefs about conflict;
• What does conflict tell us?
• The ingredients for conflictual communication ;
• Negative life positions ;
• The three layers of conflict exploration:
  • The contract
  • Chemistry
  • Stratagems
• Conflict prevention and management;
• Adapting regulation according to the level of conflict ;
• Positivising a conflict situation;
• Presentation of resolution approaches.

Objectives

• Identify your added value in the operation of a team ;
• Emerge victorious from conflicts and difficult situations;
• Get your message across to very different people;
• Motivate your contacts;
• Building cohesive work teams;
• Understand how you work so you can manage your time and potential;

Assessment methods

Participants complete the same questionnaire before and after the course to measure the changes achieved during the course.

Means of assessing the results of the action

Assessment of satisfaction :

• On-the-spot satisfaction questionnaire
• Cold satisfaction questionnaire

Assessment of skills acquired :

• Certification or validation of skills: the candidate produces a body of evidence (documentary productions, professional logbook, evidence of professional situations) which he or she presents orally before the jury of the certifier IDAE Consulting.

Certification of the course

Professional Skills Certificate “Customer Know-How & Efficiency” or skills validation certificate, depending on the results obtained.

Methods used / Content

1. Identifying the challenges of the customer relations function for decision-making purposes

• Defining the “customer relations” function: challenges, values, missions
• Adopt attitudes consistent with the “customer relations” function

2. Organise your activity according to customer priorities

• Identify customer priorities
• Plan and schedule tasks in line with identified priorities

3. Establish a first quality customer contact

• Prospect in line with the sales strategy
• Use a prospecting technique appropriate to the market

4. Responding to customer issues

• Identifying customer issues and needs
• Dealing with objections
• Encourage commitment
• Plan the customer action plan

5. Achieving customer satisfaction

• Applying the PAC-3® approach
• Mastering the stages in customer relations

6. Sharing sales information

• Propose quantitative and qualitative indicators consistent with the strategy employed
• Dare to share your experience and your customer experience